First Aid Certification Privacy Policy
First Aid Certification provides nationally recognised first aid training across Perth and regional Western Australia.
Training and Assessment is delivered by Britt at Regional Education and Career Help Australia on behalf of ABC First Aid RTO 3399.
We are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
1. Who We Are
First Aid Certification provides first aid training and related services through this website and associated booking, enquiry, and training systems.
2. What Information We Collect
We may collect the following types of personal information:
- Full name
- Date of birth
- Contact details including phone number and email address
- Suburb or general location
- Unique Student Identifier (USI)
- Identification details where required for certification
- Payment and transaction details
- Course enrolment and assessment information
- Communication history with us
We only collect information that is reasonably necessary to deliver training, certification, and related services.
3. How We Collect Your Information
We collect personal information through:
- Website enquiry and contact forms
- Booking and enrolment systems
- The RTO training platform, mytraininghub
- Email, phone, or in-person interactions
- Online pre-course learning systems
Depending on how you access our services, your information may be collected directly by us or through third-party systems used to deliver your training.
4. Why We Collect Your Information
We collect and use your information to:
- Enrol you in first aid courses
- Deliver training and assessments
- Issue Statements of Attainment
- Verify your identity and USI
- Communicate with you about bookings, reminders, and course requirements
- Meet compliance obligations under vocational education and training regulations
- Improve our services and training delivery
If required information is not provided, we may not be able to complete your enrolment or issue certification.
5. Disclosure of Your Information
Your personal information may be shared with:
- ABC First Aid RTO 3399 for training, assessment, and certification purposes
- Government agencies where required, including for USI verification and training record reporting
- Third-party service providers such as booking systems, payment processors, and IT platforms
- Regulatory authorities where required by law
We do not sell your personal information.
6. Data Storage and Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Your information may be stored:
- In secure electronic systems
- Within third-party platforms used for training delivery and administration
While reasonable safeguards are in place, no system is completely secure.
7. Cookies and Website Tracking
Our website may use cookies and similar technologies to:
- Improve functionality and user experience
- Understand how visitors use the site
- Support marketing and advertising activities
You can manage cookie settings through your browser.
8. Access and Correction
You may request access to your personal information or ask for corrections if it is inaccurate or incomplete.
Requests can be made using the contact details below.
9. Retention of Information
We retain personal information for as long as required to:
- Meet legal and regulatory obligations
- Maintain training and assessment records
- Resolve disputes
Some training records must be retained for extended periods under Australian vocational education and training requirements.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
11. Complaints
If you believe your privacy has been breached, contact us and we will respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
12. Contact Us
13. Updates to This Policy
This Privacy Policy may be updated from time to time. The latest version will always be available on our website.
Training and Assessment Notice: Training and Assessment is delivered by Britt at Regional Education and Career Help Australia on behalf of ABC First Aid RTO 3399.