Privacy Policy

We are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

1. Who We Are

First Aid Certification is a resource operated by REACHAU (Regional Education and Career Help Australia). It provides first aid training information and related services through this website and associated booking, enquiry and training systems.

2. What Information We Collect

We may collect the following types of personal information:

• Full name
• Date of birth
• Contact details including phone number and email address
• Suburb or general location
• Unique Student Identifier (USI)
• Identification details where required for certification
• Payment and transaction details
• Course enrolment and assessment information
• Communication history with us

We only collect information that is reasonably necessary to deliver training, certification and related services.

3. How We Collect Your Information

We collect personal information through:

• Website enquiry and contact forms
• Booking and enrolment systems
• The RTO training platform, mytraininghub
• Email, phone or in-person interactions
• Online pre-course learning systems

Depending on how you access our services, your information may be collected directly by us or through third-party systems used to deliver your training.

4. Why We Collect Your Information

We collect and use your information to:

• Enrol you in first aid courses
• Deliver training and assessments
• Issue Statements of Attainment
• Verify your identity and USI
• Communicate with you about bookings, reminders and course requirements
• Meet compliance obligations under vocational education and training regulations
• Improve our services and training delivery

If required information is not provided, we may not be able to complete your enrolment or issue certification.

5. Disclosure of Your Information

Your personal information may be shared with:

• ABC First Aid RTO 3399 for training, assessment and certification purposes
• Government agencies where required, including for USI verification and training record reporting
• Third-party service providers such as booking systems, payment processors and IT platforms
• Regulatory authorities where required by law

We do not sell your personal information.

6. Data Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Your information may be stored:

• In secure electronic systems
• Within third-party platforms used for training delivery and administration

While reasonable safeguards are in place, no system is completely secure.

7. Cookies and Website Tracking

Our website may use cookies and similar technologies to:

• Improve functionality and user experience
• Understand how visitors use the site
• Support marketing and advertising activities

You can manage cookie settings through your browser.

8. Access and Correction

You may request access to your personal information or ask for corrections if it is inaccurate or incomplete. Requests can be made using the contact details below.

9. Retention of Information

We retain personal information for as long as required to:

• Meet legal and regulatory obligations
• Maintain training and assessment records
• Resolve disputes

Some training records must be retained for extended periods under Australian vocational education and training requirements.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

11. Complaints

If you believe your privacy has been breached, contact us and we will respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

12. Contact Us

First Aid Certification, operated by REACHAU
Mundijong WA 6123
Email: britt@reachau.com.au
Phone: 0481 123 204
Website: https://firstaidcertification.net.au/

13. Updates to This Policy

This Privacy Policy may be updated from time to time. The latest version will always be available on our website.